Reducing Left Without Being Seen Rates in an Emergency and Trauma Center
OMNIUX Healthcare helped Honor Health reduce their Emergency Department LWBS rate from 8.1% to 2.3%, resulting in over $5 million in additional annual revenue.
The project aimed to address the following key objectives:
- Reduce Left Without Being Seen (LWBS) rates
- Improve emergency department patient flow
- Enhance patient satisfaction
- Increase operational efficiency
Results
What we did to help Honor Health
A busy metropolitan emergency department (ED) serving approximately 55,000 annual visits faced significant challenges with patient flow and satisfaction. The ED's Left Without Being Seen (LWBS) rate stood at 8.1%, reflecting substantial inefficiencies and missed opportunities for care delivery. High LWBS rates negatively impacted patient outcomes, hospital revenue, and community trust. The emergency department implemented a series of targeted interventions including enhanced triage protocols, staffing adjustments during peak hours, operational efficiency improvements with a split-flow model, and technology integration for real-time patient tracking. The interventions led to a dramatic reduction in LWBS rates from 8.1% to an average of 2.3% over a 24-month period, resulting in significant financial improvements and enhanced patient care delivery.
Reduced LWBS Rate
Decreased from 8.1% to 2.3% over 24 monthsRevenue Improvement
$5.2 million increase in captured revenue in first yearSustained Results
Maintained over $5 million in additional annual revenueEnhanced Patient Care
Improved patient satisfaction and clinical outcomes
Services
Services Utilized by Honor Health
Emergency & Trauma Services
Technology Solutions
Cross-Department Coordination
Quality Improvement
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